PLEASE READ THIS TERMS AND CONDITIONS
OF USE CAREFULLY. THESE TERMS AND CONDITIONS MAY HAVE CHANGED SINCE YOUR LAST
VISIT TO THIS SITE. BY USING THIS SITE, YOU INDICATE YOUR ACCEPTANCE OF THESE
TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, THEN DO
NOT USE THIS SITE.
Customer Information:
www.fireplacesandgrills.com
is a web site of CJ's Home Decor & Fireplaces, LLC. Purchase made form this
website will appear on your credit card statement under the name of CJ's Home
Decor.
Ordering:
For security
reasons we do not have a secure order form. We believe in personal service just
call us toll free and speak with one of our sales representative, so that
we can assist you with your purchase and are able to take all the necessary
information. Please Call us toll free at 1-888-986-1535 - Monday - Friday,
9 A.M. -
5 P.M. EST. Don't have a credit card? That's ok too. Just
tell us the item you would like and mail a check to the address below. Print
our mailorder form and mail, email or fax it to us.
CJ's Home Decor & Fireplaces, LLC
2815 Pennsylvania Avenue West
Warren, PA 16365
Be sure to include your name, shipping street address (Keep in mind we can not
ship to PO, APO or FPO boxes.) city, state, zip code, phone number and email
address. We are looking forward to serving you!
NOTE: If customer misrepresents the delivery
address as a business address and it is in fact a home business in a residential
area all residential charges made by trucking/delivery company will be the
responsibility of the buyer/customer and back charged to your credit card or
reflect in your invoice. Any address correction done by
FedEx, UPS or any other carrier due to misrepresentation on order form by
customer will reflect in a back charge and customer will be sent an invoice.
Orders:
Our terms are 100% with your
Internet order. Credit card will be charged at time of placing order over the
internet or by phone. No
returns or cancellation are accepted on orders once the order is in
production or placed by phone after 24 hours.
Where no dispute was made within 24 hours of your order, your acceptance of the
terms and conditions is assumed. If order is canceled within the the first 24
hours a 5% handling fee will be accessed.
All orders must be paid in full. Payment information and authorization must be
included with your order. Orders will not be shipped until payment is received.
Custom And Special Orders:
While we are happy to accept
special orders, we do accept verbal special orders. We prefer custom orders to
be emailed or faxed. Internet custom/special orders require
a full payment at time of placing order. Our terms are 100% with your
Internet order. No
returns or cancellation are accepted on orders once the order is in
production or placed by phone after 24 hours.
Where no dispute was made within 24 hours of your order, your acceptance of the
terms and conditions is assumed.
All
custom orders are final and non refundable. No returns or cancellation are
accepted on custom orders once the order is in production or 24 hours after
placing order by phone or internet. We are not responsible for measuring mistakes
made by customers.
Mantels, Marble,
Fireplace Glass Doors, Fireplace Screens, Custom Screens, Outdoor Fireplaces, Fire-Pits,
Skirting Systems, Window Treatments, Garden Grills & Grill Islands Electric
Grills &
Gel Fireplaces are herein called custom orders.
Billing Information:
www.fireplacesandgrills.com is a web site of CJ's Home Decor & Fireplaces, LLC.
All invoices and correspondence will show the address above.
Prices ,Promotion & Pictures: We
make every effort to provide our customers with up-to-date, accurate
information. Occasionally things happen that are beyond our control (new product
delays, price changes, etc). All the sizes of products indicated on this web
site are close approximations. Although our staff of proof readers work
diligently to ensure the accuracy of copy descriptions and prices, we reserve
the right to correct typographical errors.
Again, if you have any question on the price or availability of an item, please
call for assistance. Photographs represent pictures from manufacturers website
or literature. The actual flame color and patterns may vary slightly due to air
movement, location of the product, climate, and amount and quality of
insulation. All natural materials (i.e. wood products, marbles, stone, etc.) and
most finishing materials (i.e. tiles, enamel glazing, paint samples, etc.)
include imperfections and may vary from samples and illustrations furnished by
manufacturer. CJ’s Home Decor & Fireplaces, LLC /www.fireplacesandgrills.com
is not responsible for any variations in materials or changes by the
manufacturer.
Minimum Orders: A
$50.00 Minimum NET order is Required. Any order under $50.00 will be charged
a $5.00 handling charge. Net order = without shipping.
Quantity Discount: Quantity
discount my apply by buying more then 10 products of the same
size/color/wood and from the same brand/manufacturer.
Terms:
All new accounts are prepaid only. There will be a
$35.00 charge
for returned checks. Visa, MasterCard and Discover accepted. No cash discount
apply.
Certified Checks Or Money Order:
Certified Checks or Money Orders must be made payable to CJ's Home Decor
& Fireplaces, LLC and drawn on a U.S. Bank.
NO PERSONAL CHECKS ACCEPTED. No C.O.D. orders.
Credit Cards:
We accept Visa, MasterCard.
You must
provide us with the name as it appears on
your credit card!
Shipping/Freight Charges:
Shipping or freight charges are
based on business to business delivery (not home business). Motor freight delivery to residential
customer are charged a surcharge. To save this extra expense we advise you to pick up the merchandise at the closest
terminal near you.
Click here for more
information and shipping choices.
NOTE:
Applies ONLY to Truck Deliveries (Common Carrier) (R&L Carriers, FedEx Freight
East, Con-Way etc.)
Products shipped to the five boroughs of New York, Long Island, Martha's
Vineyard or to other restricted access areas
an additional $55.00 has to be charged regardless of the address. This is
due to the transportation surcharge or transport for delivery to these areas.
Shipping
Policy:
All shipments will
be carefully inspected and packed before leaving the warehouses. They will be
shipped the best carrier possible (UPS, USPS, Motor Freight, etc).
Responsibility for its safe delivery is assumed by the carrier at time of
pickup.
When the product arrives, you have an opportunity to inspect
the item before accepting. The driver will give you a form to sign and may
even pressure you a little to sign quickly so that he can move on.
Be sure to inspect the goods before you sign.
IF YOU SIGN
and the item turns out to be
DAMAGED
you have a
BIG
problem. By signing you are saying that the product was in good order and you
are accepting it.
It is your responsibility to file claim for
damaged merchandise. We can not file claims, we can only verify.
Please unpack carefully. Keep
original packing if there is damage. Report any damages to the carrier
immediately. CJ's Home Decor & Fireplaces, LLC/ www.fireplacesandgrills.com
responsibility for the condition of the goods ends when the carrier accepts
them.
Returns:
Fireplacesandgrills.com is not a "try it out service". Once you have purchased
an item form www.fireplacesandgrills.com the only reason a return will be
permitted is for genuine defects in the purchased item. We are very customer
service oriented but have had some abuses of our generosity and efforts in the
past.
All
returns are permitted within 10 days from the date of receipt of merchandise.
ALL RETURNS MUST BE AUTHORIZED BY US AND RMA (Return Merchandise
Authorization) MUST BE ISSUED. NO CREDIT WILL BE GIVEN ON
MERCHANDISE RETURNED WITHOUT AUTHORIZATION see refused merchandise below. There is a
35% percent
restocking fee* (see exceptions) on all merchandise being returned, shipping and handling
charges are not refundable. Any "Shipping Included or Free Shipping" item will
have the outbound freight charge deducted from the total return. We are not responsible for any shipping charges of
merchandise being returned to us. *EXEPTIONS: No returns allowed on gelfireplaces,
gel fuel, wood burning fireplaces & stoves, direct vent fireplaces & stoves,
vent free fireplaces & stoves, electric fireplaces, outdoor fireplaces,
electric grills, veneer brick, chimney housings, skirting systems and all type
of fireplace & stove pipes, custom window treatments (drapery). Any
"Shipping Included" item will have the outbound freight charge deducted from
the total return. Any merchandise not properly packaged that receives damage
due to to improper packaging may subject to additional charges to bring
merchandise back to new condition.
All returns must include original factory box, original factory packaging
(foam, plastic, wrappings, etc) blank, unfilled warranty cards, all
instruction booklets and and paperwork. Do not deface original factory cartons
or packaging in any manner. We will not accept a return if packing is not in
its original condition. All returned merchandise must be in its original mint
and clean condition. Returns on damaged or scratched merchandise will not be
accepted. Returned merchandise which is lost or damaged in transit is not
www.fireplacesandgrills.com responsibility, but rather the carrier's. It is the buyer's
responsibility to file claims with the carrier upon the discovery of the
problem. RMA number must be clearly visible and marked on outside of package. Returns are only allowed for merchandise purchased from the website
of www.fireplacesandgrills.com.
Credits:
Credit will be issued towards credit card you supplied at the time of
purchase. Time to issue credit will be 4-6 weeks from date of receiving the
returned merchandise as per conditions stated in Returns.
Missing Parts or
Hidden Damage:
Upon acceptance of your shipment, you have 24 hours in
which to notify CJ’s Home Decor & Fireplaces, LLC/dba
info.fireplacesandgrills.com of any missing parts or hidden damage, not
notifying CJ’s Home Decor & Fireplaces, LLC/dba www.fireplacesandgrills.com
within this time frame any future claim for said parts will be null and void.
After 24 hours any parts that have to be sent out to repair merchandise, will
have to be paid by the customer or are shipped COD. We implore you to examine
your order in full upon time of delivery and notify us immediately before
accepting delivery if you find damaged or missing parts.
When product is received damaged. you HAVE TO DO THE FOLLOWING STEPS.
1) Notify shipping company
2) Call or email CJ’s Home Decor & Fireplaces, LLC with invoice number and
damage that occurred.
3) Send picture of damage (box, product etc)
4) You will receive instruction by email how your claim will be handled.
All claims have to be supported with pictures broken/damaged part, invoice
number and name of purchaser, no claim will be handled/accepted if no
documentation is provided. In some instances we need to have the damaged goods
sent back to us in order to send you a replacement. See returns.
Claim of
Defective Items:
If a claim is made that an item is
defective and returned to seller and seller deems item to be free of any and all
manufacturer defects. Customer will be charged back on their credit card or
invoiced for the cost of shipping to and from the customers home or to a
business or terminal at the sellers discretion.
Refused
Merchandise:
Refused merchandise without receiving an
RMA# from a www.FIREPLACESandGRILLS.com / CJ 's Home Decor & Fireplaces
Representative, will not be accepted and will be returned to the customer at
their expense. For further questions regarding these terms, please email us at info@fireplacesandgrills.com
Final Sales:
The following
items are final and non refundable. Fireplaces, Stoves, Patio Heaters, Gel Fuel
Fireplaces, Gelfireplaces, Grills, Electric Grills, Mantels, Marble,
Fireplace Glass Doors, Fireplace Screens, Outdoor Fireplaces, Fire-Pits,
Skirting Systems, Window Treatments, Garden Grills & Grill Islands are herein called
final.
Warranty:
Refer to manufactures specification -
We are not responsible for manufacturer defects. All warranty claims have to
be supported with pictures of the problem or broken/damaged part, invoice
number and name of purchaser, no claim
will be handled/accepted if no documentation is provided.
Satisfaction:
If
you are not completely satisfied with the handling of your order, please write
to our customer service department manager at the address below, and we will
do our best to satisfy your request. Returns and exchanges must be made within
10 days from the date of receipt of merchandise SEE RETURNS. Your credit will be issued towards your credit card
you supplied. Custom orders are final and cannot be returned, SEE CUSTOM
ORDERS. All merchandise returned must be shipped prepaid. All returns after 10
days are null and void.
CJ's Home Décor & Fireplaces, LLC
Customer Service Center
2815 Pennsylvania Avenue West
Warren, PA 16365
Customer
Service: Excellent Customer Service will always be an integral part of
www.fireplacesandgrills.com. If at any time you have a question or concern please don't
hesitate to contact us. We know that customer service and attractive prices are
the building blocks of good retail foundation. We are also committed to
providing the information you need about each and every product.
Privacy Information:
Information collected from
our websites is anonymous. It allows us to see which areas of
www.fireplacesandgrills.com are most popular. This helps us to improve the quality of your
online shopping experience by recognizing and delivering more products and
services you prefer. www.fireplacesandgrills.com will not sell or release your email
address to any other parties. We ask for your email address and phone number
so that we may confirm and keep you informed of your order's progress. It is
not the policy of www.fireplacesandgrills.com to use our customer information as a
commodity for sale or trade to third parties.
Website Design:
The overall design of
www.fireplacesandgrills.com provides a comfortable
setting for you to stay informed of the latest trends in products. If you have
seen something here that you like we would hope that you would tell a friend
so they too can enjoy our site. We gladly accept suggestions
about how we can make your shopping experience more pleasant and less
technical.
Customer Responsibility:
CJ's Home Decor & Fireplaces, LLC, website www.fireplacesandgrills.com
shall be held harmless from any and all claims by the buyer as a result
of injury, damage or wrongful installation to an ultimate user or other person
caused by the product sold herein by the seller to the buyer, whether the
injury or damage results from the assembly, installation, operation, shipment,
storage or manufacture of this product.
Please consult local building codes prior to installing any of the products.
Flame appearances, when operated by homeowner, may differ slightly from that
pictured on our sites. Installations must be done by qualified
service person.
Thank you
Your
FireplacesandGrills Team
